This white paper is focused on the measurement of operations in professional services firms, such as architectural and engineering and is part of a series on measurement for small and mid-sized businesses in a variety of industries.
Measurement is vital to drive performance and, as the saying goes, “what gets measured gets managed.” Measures should be selected carefully and then connected to positions in the organization structure through formal reporting relationships and performance evaluation mechanisms.
Professional services firms need to select a variety of measures to track performance. For most small and mid-size firms, key measures will be tied to labor productivity (by individual, job and overall) and quality. These can also be extended to other metrics such as effective billing rates. Read More
